Refund policy

Iggy Whorn — ABN 81 747 156 328

Change of mind

If it isn't right, you have 30 days from the day your order is delivered to request a return. Items must come back in new condition:

Unworn and unwashed
All tags attached
Free of marks, odours (including fragrance and smoke) and animal hair

Return postage for change-of-mind returns is at your cost.

Sale items are final. Anything bought on sale or as part of a final drop can't be returned for change of mind. This doesn't affect your rights if the item is faulty — see below.

How to start a return

Email iggywhorn@gmail.com with your order number and which items you'd like to return, and we'll send return instructions. Please don't post anything back before you hear from us — parcels sent without a return authorisation can't be matched to your order.

Send approved returns to:

Iggy Whorn 76 Crescent Road Hamilton QLD 4007 Australia

We recommend a tracked service. Until the parcel reaches us it remains your responsibility.

Refunds

Once your return arrives and passes inspection, we'll refund the original payment method within 5 business days. Your bank or card provider may take a few days more to show it.

Original shipping charges are not refunded unless the return is due to our error. If your order qualified for free shipping and the return drops it below the $150 threshold, the shipping cost we absorbed may be deducted from your refund.

Exchanges

We don't process direct exchanges. If you want a different size or style, return the original for a refund and place a new order — that way you're not waiting on stock that might sell out.

Faulty or incorrect items

If something arrives damaged, faulty, or isn't what you ordered, email us within 7 days of delivery with your order number and photos. We'll cover return postage and either replace it or refund you in full.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 30-day change-of-mind window above is offered in addition to those rights, not instead of them.